At Square-shaped jewelry items LLC, we want every customer to enjoy their jewelry purchase. If you are not completely satisfied with your order, we offer a simple return and refund process according to the policy below.
Return Period
Our return policy lasts 30 days from the date your order is delivered.
If more than 30 days have passed since delivery, we cannot offer a refund or exchange.
To be eligible for a return:
- The item must be unused and unworn.
- The item must be in the same condition as received.
- The item must include original packaging and accessories.
- Proof of purchase or order confirmation is required.
Non-Returnable Items
For hygiene and safety reasons, certain items cannot be returned, including:
- Earrings or pierced jewelry that has been worn
- Personalized or customized jewelry items
- Gift cards
- Clearance or final sale items
- Items damaged due to improper use or handling
Returns may be refused if products show signs of wear, damage, or alteration.
Return Request Process
To request a return, please contact us within 30 days of receiving your order.
Please provide:
- Order number
- Customer name
- Reason for return
- Photos of the item if the product is damaged or defective
Contact us at:
Email: square@squarejewels.com
Our customer service team will review your request and provide return instructions.
Return Shipping Address
Approved returns should be shipped to:
Square-shaped jewelry items LLC
501 N Larchmont Blvd
Los Angeles, CA 90004
United States
Please do not send items back without receiving return approval first.
Return Shipping Costs
Customers are responsible for return shipping costs unless:
- The item arrived damaged
- The wrong item was shipped
- The product has a manufacturing defect
Original shipping fees are non-refundable.
For higher-value returns, we recommend using a trackable shipping service and keeping your shipping receipt.
Refunds
Once your returned item is received and inspected, we will notify you by email regarding approval or rejection of your refund.
If approved:
- Your refund will be processed to your original payment method.
- Refund processing time may vary depending on your bank or payment provider.
- Most refunds are completed within 5–10 business days after approval.
Late or Missing Refunds
If you have not received your refund:
- Check your bank account again.
- Contact your credit card company or payment provider.
- Contact your bank, as processing times may vary.
If you still have not received your refund, please contact us:
Email: square@squarejewels.com
Exchanges
We replace items only if they are defective, damaged, or incorrectly shipped.
To request an exchange, contact us at:
Email: square@squarejewels.com
Approved exchanges must be returned to:
Square-shaped jewelry items LLC
501 N Larchmont Blvd
Los Angeles, CA 90004
United States
Damaged or Incorrect Items
Please contact us within 7 days of delivery if:
- Your item arrives damaged
- You receive the wrong product
- Your order is missing items
Please include photos of the product and packaging so we can assist you quickly.
Gifts
If an item was purchased as a gift and returned according to our policy, the refund will be issued to the original purchaser’s payment method.
Contact Us
For questions regarding refunds and returns, please contact:
Square-shaped jewelry items LLC
501 N Larchmont Blvd
Los Angeles, CA 90004
Email: square@squarejewels.com
Website: https://squarejewels.com